FAQ

Frequently Asked Questions

Orders

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.

Can I track my order?

Yes. Once your order has been shipped, you’ll receive a confirmation email with tracking information (where available).

I entered the wrong shipping address. What should I do?

Please contact us immediately. If your order hasn’t been shipped yet, we’ll do our best to update the address.

Shipping

Where do you ship?

We ship to selected countries worldwide. Shipping availability is shown during checkout.

How long does shipping take?

Estimated delivery times are:

Germany: 2–5 business days
Europe: 3–8 business days
International: 5–15 business days

Delivery times are estimates and may vary depending on your location.

Do you offer free shipping?

We occasionally run free shipping promotions. Any active offer will be displayed during checkout.

Returns & Refunds

Can I return my order?

Yes. Eligible items may be returned within 14 days of delivery, provided they are unused and in their original condition.

When will I receive my refund?

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Processing times depend on your payment provider.

My order arrived damaged. What should I do?

Please contact us within 7 days of receiving your order and include your order number along with clear photos of the product and packaging.

Products

Are your phone cases MagSafe® compatible?

Product compatibility is listed on each product page. Please check the product description before purchasing.

Will the design fade over time?

Our products are made using high-quality materials and printing processes designed for everyday use. Normal wear may occur over time depending on usage.

Which phone models do you support?

Supported devices are listed on each individual product page.

Payments

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location.

Is my payment secure?

Yes. All payments are processed through secure, encrypted payment providers.

Contact

How can I contact CaseLAB.?

For any questions regarding your order or our products, please contact us at:

Email: case.labstudio@gmail.com

How quickly do you respond?

We aim to respond to all inquiries within 1–2 business days.

Still need help?

If you can’t find the answer you’re looking for, feel free to reach out to us at case.labstudio@gmail.com. We’re always happy to help.

DESIGNED AND MADE IN MILAN, ITALY

FROM THE FASHION CAPITAL TO THE FINAL DETAIL OF YOUR FIT.

In Milan, style is never limited to what you wear. It lives in every detail—including the phone that is always in your hand, always in the frame and always part of the look.

CaseLAB. turns that everyday object into a considered fashion piece. Designed with Milanese attention to colour, proportion and hand-feel, every case is made in Milan, Italy, by our trusted manufacturing partners.

Because when every detail works, even the simplest fit can feel editorial.

MILANO → DRESS YOUR PHONE. COMPLETE THE LOOK.

WHY WE EXIST

THE IPHONE WAS NEVER THE PROBLEM. THE CASE WAS.

Your iPhone was designed down to the millimetre. Refined. Expensive. Always in your hand.

Then most cases bury it beneath bulk, generic colours and zero consideration for the fit.

We created CaseLAB. because the object that appears in every mirror shot, every picture and every look should never feel like an afterthought.

Our cases protect the phone, preserve its silhouette and dress it through colour, proportion and finish.

The phone stays protected. The fit stays intact.

SAVE THE PHONE. KEEP THE FIT.

YOUR MOST-USED ACCESSORY

YOUR PHONE SHOWS UP IN EVERY LOOK.

In your hand. On the table. In the mirror. In almost every picture.

You carry it more than your bag, touch it more than your watch and see it more than almost anything you own.

Yet the phone is usually treated as the one detail that does not have to fit.

We see it differently.

Match the colour. Create the contrast. Make it the statement.

YOUR PHONE IS ALREADY AN ACCESSORY. DRESS IT LIKE ONE.

Your phone is already an accessory. CaseLAB. simply makes it worth seeing.

MATCH THE FIT

CREATE THE CONTRAST

MAKE THE STATEMENT

DESIGNED IN MILANO

FASHION IN THE LOOK. FUNCTION IN EVERY DETAIL.

CaseLAB. does not choose between protection and design. Every case begins with both.

Signature artwork. Considered colour. Precise proportions. A slim silhouette that respects the iPhone instead of burying it.

Designed for the mirror, the street, the table and everything between.

MADE TO BE NOTICED. BUILT TO BE USED.

DESIGNED TO BE HELD

THE PHONE SHOULD FEEL AS GOOD AS IT LOOKS.

Your phone is in your hand hundreds of times a day. Material, weight and finish are not small details. They are the experience.

Choose Glossy for a smooth, polished feel and colour with more depth. Choose Matte for a softer, understated finish.

Both are shaped to preserve the iPhone’s original silhouette and feel secure in your hand—without unnecessary bulk.

THE DIFFERENCE ISN’T ONLY SEEN. IT’S FELT.

PROTECTION IN THE DETAILS

RAISED EDGES. COVERED BUTTONS. REFINED FINISH.

The parts that meet the world first receive the most attention.

Raised edges sit above the screen and camera. Covered buttons keep every line clean. A close-fitting profile wraps the iPhone without hiding it beneath unnecessary bulk.

Built for tables, bags, streets and the moments you did not plan.

PROTECTION THAT WORKS. A LOOK THAT STAYS INTACT.