Frequently Asked Questions
Orders
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a confirmation email with tracking information (where available).
I entered the wrong shipping address. What should I do?
Please contact us immediately. If your order hasn’t been shipped yet, we’ll do our best to update the address.
Shipping
Where do you ship?
We ship to selected countries worldwide. Shipping availability is shown during checkout.
How long does shipping take?
Estimated delivery times are:
- Germany: 2–5 business days
- Europe: 3–8 business days
- International: 5–15 business days
Delivery times are estimates and may vary depending on your location.
Do you offer free shipping?
We occasionally run free shipping promotions. Any active offer will be displayed during checkout.
Returns & Refunds
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery, provided they are unused and in their original condition.
When will I receive my refund?
Once your return has been received and inspected, approved refunds will be issued to your original payment method. Processing times depend on your payment provider.
My order arrived damaged. What should I do?
Please contact us within 7 days of receiving your order and include your order number along with clear photos of the product and packaging.
Products
Are your phone cases MagSafe® compatible?
Product compatibility is listed on each product page. Please check the product description before purchasing.
Will the design fade over time?
Our products are made using high-quality materials and printing processes designed for everyday use. Normal wear may occur over time depending on usage.
Which phone models do you support?
Supported devices are listed on each individual product page.
Payments
Which payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers.
Contact
How can I contact CaseLAB.?
For any questions regarding your order or our products, please contact us at:
Email: case.labstudio@gmail.com
How quickly do you respond?
We aim to respond to all inquiries within 1–2 business days.
Still need help?
If you can’t find the answer you’re looking for, feel free to reach out to us at case.labstudio@gmail.com. We’re always happy to help.