Refund policy

Return Policy

Last updated: July 29, 2026

At CaseLAB., we take pride in creating premium products designed to meet the highest standards. If your order isn’t what you expected, we’re here to help.

Returns

You may request a return within 14 days of receiving your order, provided that:

  • the item is unused;
  • the item is in its original condition;
  • the original packaging is included;
  • proof of purchase is provided.

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • personalized or customized products;
  • gift cards;
  • digital products;
  • products showing signs of use or damage caused after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • your order number;
  • a brief description of the issue;
  • clear photos of the product and packaging.

We will review your request and provide an appropriate solution as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping costs are non-refundable unless required by applicable law.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return your eligible item and place a new order separately.

Return Shipping

Unless the product is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact

For all return requests, please contact:

CaseLAB.
Email: case.labstudio@gmail.com