Shipping policy

Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with CaseLAB. We are committed to delivering your order as quickly and securely as possible.


Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, or holiday periods, processing times may be slightly longer.


Shipping Destinations

We currently ship to selected countries worldwide.

If your country is unavailable during checkout, please contact us before placing your order.


Estimated Delivery Times

Estimated delivery times may vary depending on your location.

  • Germany: 2–5 business days
  • Europe: 3–8 business days
  • International: 5–15 business days

Please note that these delivery times are estimates and are not guaranteed.


Shipping Costs

Shipping costs are calculated during checkout based on your destination and selected shipping method.

From time to time, we may offer free shipping promotions.


Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.

Please allow up to 48 hours for tracking updates to appear.


Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.


Delays

While we work with reliable shipping partners, delays may occasionally occur due to:

  • customs inspections;
  • weather conditions;
  • transportation disruptions;
  • peak shipping seasons;
  • circumstances beyond our control.

CaseLAB. is not responsible for delays caused by shipping carriers or customs authorities.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.


Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Include:

  • your order number;
  • a description of the issue;
  • photos (if applicable).

We will work with the shipping carrier to help resolve the situation.


Contact

If you have any questions regarding shipping, please contact us:

CaseLAB.
Email: case.labstudio@gmail.com